Tenaga Nasional Berhad (TNB) is ever-ready during Hari Raya



Tenaga National Berhad


PETALING JAYA: Tenaga Nasional Berhad (TNB) has 8,800 TNB workers will be on obligation amid Hari Raya. TNB dissemination arrange senior general chief Wan Nazmy Wan Mahmood said the workers would be on standby for 24 hours beginning yesterday. 

"TNB is get ready to limit any potential power interference amid the bubbly season, including reviews at all power stations and substations," he said in an announcement. 

He included that enhancements would be made towards the substation frameworks to adapt to the higher load desires in a few ranges. 

"More than 60 sets of portable generators with limit extending from 125 kVA to 1,250 kVA are likewise on standby to be utilized as an option supply source, if the need emerges," said Nazmy. 

He exhorted general society to contact TNB Customer Service Center at 15454 or TNB Careline Facebook page for help if there is any power interruption amid the festival. 

TNB Careline 15454

Tenaga Nasional Berhad (TNB) has established a Call Management Centre (CMC), offering one-stop communication to respond to outage management during breakdowns.

Just dial or SMS 15454 anywhere in Peninsula Malaysia and where there is mobile coverage at the cost of a local call for voice calls, and toll-free for SMS. It’s easy and effective.

Voice Calls

All calls are managed by trained customer service agents who will respond to customer inquiries as well as request for service and assistance during power outage situations. Information from callers are communicated through TNB Outage Management System (TOMS), and will be attended to by Service Management Centers nearest to outage location nationwide.

When a customer makes a call, he or she only needs to furnish these particulars:

1.His or her contact number.
2.Name & Address
3.For power breakdown report, customer is advised to provide detailed information on the disruption to determine whether the fault is restricted to the customer’s premise or from TNB’s supply system. Customer will also be advised to provide information on whether the disruption is affecting the premise alone or to neighbouring houses.

SMS

The 15454 SMS Service enables customers to report breakdowns and faulty street lights. The service is available for Celcom, Digi and Maxis mobile phone subscribers.

To submit your report, just follow the 3 simple steps!

1.Registration
2.Type REG or DFTR
3.Send to 15454
 
Follow the simple instructions
To report a power outage at your registered premise or at another location

 
1.Type BD
 2.Send to 15454 
3.Follow the simple instructions

To report on a faulty street lighting

1.Type L
2.Send to 15454 
3.Follow the simple instructions

Charges
 
1.Fixed line calls will be charged as local calls
2.Cell phone calls are subject to charges by service providers 
3.SMS’ are free

Jarec Cheong